Returns & Exchanges
At The Rattan Company, we want you to love your handcrafted furniture; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.
Pack with Care
Carefully repackage the rattan item in its original box with all protective padding to ensure it reaches us safely and remains eligible for a refund.
Schedule a Collection
Affix the return label to the exterior of the box and arrange a convenient pickup time with our designated courier service.
Receive Your Refund
Once our warehouse team inspects the returned furniture, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing